Shipping policy

Thank you for shopping with Velkyno. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer. If this happens, we will keep you informed.

Estimated delivery times vary depending on your location:

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping costs are calculated at checkout.

From time to time, Velkyno may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after shipment.

Customers are responsible for providing accurate shipping information at checkout.

Velkyno cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

While we work with trusted shipping partners, occasional delays may occur beyond our control.

If your package appears significantly delayed or cannot be located, please contact our customer support team, and we will gladly assist you.

International orders may be subject to customs duties, taxes, or import fees imposed by your country's authorities.

These charges, when applicable, are the responsibility of the customer.

If you have any questions regarding your shipment or order status, please contact our customer support team.

We are always happy to help and will do our best to provide a smooth shopping experience.

Thank you for choosing Velkyno.